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Effective Date: 2/25/2026

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At Aura Brazil Fine Gems, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase from our online store hosted on Wix.

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1. Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party providers)

  • Order details and purchase history

  • IP address and browsing behavior (via cookies and analytics tools)

Payment information is processed securely by Wix and its payment providers. Aura Brazil Fine Gems does not store full credit card details.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Send marketing communications (only if you have opted in)

You may unsubscribe from marketing emails at any time.

3. Consent

By providing your personal information when making a purchase or contacting us, you consent to our collection and use of your information for those specific purposes.

For marketing communications, we will obtain your express consent where required by law.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Wix (website hosting platform)

  • Payment processors

  • Shipping carriers

  • Email marketing providers

These service providers are required to protect your information and use it only for the services they provide to us.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Remember your preferences

You can manage cookie settings through your browser at any time.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

While no online system is completely secure, we take appropriate steps to safeguard your information.

7. Your Rights (Quebec & Canada)

In accordance with applicable Canadian privacy laws and Quebec’s Law 25, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Withdraw consent where applicable

  • Request deletion of your personal information (subject to legal obligations)

To exercise these rights, please contact us using the details below.

8. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and tax obligations.

9. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us:

Aura Brazil Fine Gems
3-48 Rue de La Fabrique
Gatineau, QC, J9J 2X3
Canada

Email: support@aurabrazil.ca

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